Letter of complaint


When we write a letter of complaint, we use a formal style. We begin the letter with Dear Sir/Madam. in the first paragraph, we state our reason for writing. In the second, third and fourth paragraphs, we state our complaints and give justifications. We start a new paragraph for each point we want to complain about. In the last paragraph, we suggest the action which we think should be taken. We end the letter with Yours faithfully, and our full name.


Dear Sir/Madam,

I am writing to complain about the service I received in your supermarket last week.

Firstly, I was unable to find the pet food section, so I asked one of your staff to help me. Instead of showing me to the right place, he simply shrugged and walked away.

Then, after standing in a queue at the checkout for over fifteen minutes, I reached the end only to be told by the cashier that her shift was over and I would have to join another queue.

As if that was not bad enough, when I finally managed to pay for my groceries, the cashier overcharged me. However, when I pointed out her mistake, she did not apologise but was rude and unfriendly.

As you can imagine, I was extremely upset by the treatment I received and I will certainly not be shopping in your supermarket again. I hope that you will improve your staff training methods, and that your staff will be more polite and helpful to customers from now on.

Yours faithfully,

Mavis Edwards

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